FAQ/CONTACT
Frequently Asked Questions and Inquiries

Please see here for the accommodation agreement.

Reservation Center 03-6830-3918 (8:00-22:00)
Please contact us.

There will be a cancellation fee from 3 days in advance.
※It may vary depending on the reservation plan.

Check-in 15:00 Check-out 11:00
※It may vary depending on the reservation plan.

It is not possible to advance check-in time, but it is possible to complete the check-in procedure first.

Only when the room can be extended, it can be extended up to 3 hours at 25% of the room charge.

Accommodation rates include dinner, breakfast, basic drinks in the lounge, snacks, public baths, etc.
※Meal conditions vary depending on your accommodation plan (with evening breakfast, with breakfast, without meals).

Please refrain from staying with pets or entering the hotel.

There is such a notation on some overseas sites, but we do not offer lunch at our hotel. It comes with dinner buffet and breakfast buffet.

There are no hotel brochures. Please refer to the website.

Rooms that can be fitted with a bed are "Executive Twin Room". Please note that we cannot accommodate other room types.

We do not have a bed guard at our hotel.

Yes, we have a baby cot, but the number is limited. If you wish, please contact the hotel in advance.

Classic Twins are non-refurbished rooms, Standard Twin rooms refurbished in Rebland in April 2024.

It will be a self-service where you can put your futon on your own.

There is no room type that can be smoked. Please use the smoking booth on the 1st floor.

・ROOMS & SUITES Yukata (free size) Toothbrush, towel, water server jugu (1 room), green tea bag, shampoo, conditioner, body soap, hand soap, milk lotion, tissue box

・Lobby: Hairbrush, Shaver, Cotton Set, Children's Room Cloth
※If you are using a toothbrush for children, please call at the front counter.

Yes, except for the tatami area, you can use it on foot.

The restaurant is available only for guests.

If you use the dinner buffet, we will prepare a dessert plate that combines petit cake and fruit with the message "Happy Anniversary X (name, etc.)" for 3,000 yen per plate.
Reservations must be made up to 3 days before the date of use. For more information, please contact us.
Hotel Representative TEL: 0551-38-2911（9:00～17:30）

The buffet restaurant displays the use of ingredients for 8 major allergies. (Egg, milk, wheat, buckwheat, peanut, shrimp, crab, walnut)
In addition, since the kitchen handles various ingredients, please note that there is a possibility of a small amount of contamination, including handling at the foodstuff factory.
If you have any questions, please feel free to contact the restaurant staff on the day.

We can guide you if you have enough room on the day, but we recommend making a reservation.

We do not accept reservations for seats. We will guide you in order from the person who arrived.

There is no meal other than the buffet.

We do not offer lunch in the hotel. There is a restaurant nearby, so please feel free to ask the staff.

We offer baby food for children aged 5 to 12 months. If you wish, please contact the venue staff.

The number is limited, but if you can speak to the staff, we will prepare it.
※Baby cots are not available.

There are dishes that use meat, but they are only eaten at the discretion of the customer.

Please refrain from bringing it to the restaurant. It is possible to bring it to the guest room.

The public bath and open-air bath are facilities exclusively for guests. Please note that day trips are not accepted.

The age limit for mixed-gender bathing is 6 years old.Children above elementary school age should use the male bathrooms for boys and the female bathrooms for girls.

There is no particular age limit.
There is a baby bath in the public bath, so please use it.

From 16:30 to 21:00 at the shop on the 1st floor (next to the front desk) and other hours are available at the front desk.

Microwaves are available in the "Baby Friendly Room" on the 3rd floor.

It's not a reservation system. Please use it freely in time.
Please refer to the "Yatsugatake SoRa Deck & Astronomical Dome" on the FACILITIES page for the event time and other details.

For luggage storage before arrival and after departure, please use the dial locker in the lobby on the 1st floor.

Kids Corner "Mori no 8" will be a facility exclusively for guests. Please note that day trips are not accepted.

If you are using the all-weather activity facility "Mori no 8", be sure to check the terms and conditions before signing in, and you can use it first before checking in. There is no need to make a reservation at the front desk.
It can be used from 14:00 on the day of check-in, so we recommend that you play first when check-in is crowded, and proceed after congestion is eased.
For more information, please refer to the following website.

We do not have a pool at our hotel.

At the hotel, we are working on the attached contents.

>> Sustainability Management Plan (PDF)

> Environmental Policy (PDF)

Snowfall conditions change every day, so please refer to Hokuto City Tourism Association's live camera or Driving Weather.
Kirara City is near Nagasaka IC near the hotel.
When traveling in winter, we recommend that you prepare a studless tire or tire socks (cloth chain).

It will be Kai-Oizumi Station on the JR Komi Line.

You can't stay with your pet. Please contact the following facilities.
◆Kobuchizawa IKIGAI Pet Center TEL: 0551-45-8814 (reception hours: 9:00-17:30)

Transportation ICs such as Suica cannot be used on the Komi Line (between Kobuchizawa and Kai-Oizumi Station).
If you use a transportation IC card, please pay once at Kobuchizawa Station, purchase a paper ticket, and board the Komi Line.