About reservation

Incorporation of accommodation

Please click here for the terms of accommodation.

Contact information for fees, availability, and group reservations

Reservation Center 03-6830-3918 (8:00–22:00)
Please contact me.

Cancellation fee

A cancellation fee will be charged from 3 days in advance.
※It may vary depending on your reservation plan.

Check-in and check-out time

Check-in 15:00 Check-out 11:00
※It may vary depending on the plan you booked.

Can I make the check-in time earlier?

Check-in time cannot be advanced, but it is possible to complete the check-in procedure first.

Can I extend the check-out time?

As long as the room can be extended, it can be extended for 3,630 yen per room per hour (including consumption tax).

What is included in all-inclusive?

Dinner, breakfast, basic drinks in the lounge, snacks, and public baths.
※Meal conditions vary depending on the accommodation plan (with evening breakfast, breakfast included, no meal).

Can I stay with my pet?

Staying with pets and entering the hotel are not allowed.

Do you have any hotel brochures?

We don't have a hotel brochure. Please refer to the following website.

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About Rooms

What is the difference between classic twins, standard and superior twins?

superior Twin is a renovatedRebrand in April 2024.

Can you lay futons in Japanese-style and Japanese-Western style futons?

This is a self-service that allows customers to lay their own futons.

Do you have a smoking room?

There is no room type that can be smoked. Please use the smoking booth on the 1st floor.

What amenities do you have?

Amenities (toothbrush, children's toothbrush, hair comb, cotton set) are available in the amenities corner on the first floor. If you are using a shaver, please call at the front counter. Mineral water is available next to the front counter and one at the time of check-in.

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About restaurant, meal

Allergy response

For those who have food allergies, please check here.

Is there an allergy notation?

The buffet restaurant shows the use of ingredients for the eight major allergies. (Eggs, milk, wheat, buckwheat, peanuts, shrimp, crab, walnuts, walnuts)
Please note that the kitchen handles a variety of ingredients, so please note that there is a possibility of a small amount of contamination, including at a foodstuff factory.
If you have any questions, please feel free to contact the restaurant staff on the day.

Do I need a reservation for the buffet?

We can inform you if you have enough seats on the day, but we recommend making a reservation.

Can I reserve a seat at the buffet venue?

We do not accept reservations for seating. We will guide you in order from the person who arrived.

Do you have a meal other than buffet? 

We do not have meals other than buffets.

Do you have baby food ready?

We will prepare it if you can speak to the staff.

Do you have children's chairs available?

The number is limited, but we will prepare it if you can speak to the staff.

Do you have a Vee gun menu?

Some dishes do not use meat, but they are only eaten at your own discretion.

Can I bring my cake?

Please note that you are not allowed to bring it to the restaurant. It is possible to bring it into the guest room.

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Other Services

Do I need to make a reservation for the astronomical observation party and starry sky slide show?

Reservation is not required. Please feel free to use it in time.
Please see "Yatsugatake SoRa Deck & Astronomical Dome" on the FACILITIES page for the holding time and other details.

Can I keep my baggage?

Please use the dial-type locker on the 1st floor lobby for baggage storage before arrival and after departure.

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About activity

Can I use the B1F Kids Corner "Mori no 8" before check-in time?

If you are using the all-weather activity facility "Mori no 8", be sure to check the terms of use and sign it so that you can use it before the check-in procedure. There is no need to register at the front desk.
You can use it from 14:00 on the day of check-in, so we recommend that you play first when check-in congestion and complete the procedure after congestion is eased.
For more information, please refer to the following link.

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