FAQ/CONTACT
Frequently Asked Questions and Inquiries

Click here for the terms of accommodation.

Reservation Center 03-6830-3918 (8:00-22:00)
Please contact us.

Cancellation fee will be charged 3 days in advance.
※It may vary depending on the plan of your reservation.

Check-in 15:00 Check-out 11:00
※It may vary depending on the booking plan.

It is not possible to advance check-in time, but it is possible to complete the check-in procedure first.

As long as the room can be extended, it is possible to extend up to 3 hours at 25% of the room charge.

Accommodation rates include dinner, breakfast, basic drinks in the lounge, snacks, public bath, etc.
※Meal conditions vary depending on your accommodation plan (with evening breakfast, with breakfast, without meals).

Guests are not allowed to stay with pets or enter the hotel.

There is no hotel brochure. Please refer to the website.

Classic Twin is a non-refurbished room, Standard Twin is a room renovated in 2014, and superior Twin is a room renovated in Rebland in April 2024.

It will be a self-service service where you can lay your own futon.

There is no smoking room type. Please use the smoking booth on the 1st floor.

・ROOMS & SUITES Yukata (free size) Toothbrush, towel, water server jagu (one room per room), green tea bag, shampoo, conditioner, body soap, hand soap, milk lotion, tissue box

・Lobby: Hairbrush, shaver, cotton set, children's roomwear
※If you are using a toothbrush for children, please call at the front counter.

Yes, except for the tatami part, you can use it on foot.

The restaurant is only available for guests.

Cakes are not available.
For dinner buffet, for 3,000 yen per plate, we will prepare a dessert plate with petit cake and fruit along with the message "Happy Anniversary X (Name, etc.)". Reservations are made up to 3 days before the date of use. For details, please contact us by e-mail.

The buffet restaurant displays the use of ingredients for 8 major allergies. (Egg, milk, wheat, buckwheat, peanut, shrimp, crab, walnut)
In addition, since the kitchen handles a variety of ingredients, please note that there is a possibility of a small amount of contamination, including handling at the foodstuff factory.
If you have any questions, please feel free to contact the restaurant staff on the day.

We can guide you if you have enough seats on the day, but we recommend making a reservation.

We do not accept reservations for your seat. We will guide you in order from the person who arrived.

There is no meal other than the buffet.

If you can speak to the staff, we will prepare it.

The number is limited, but if you can speak to the staff, we will prepare it.

There are dishes that use meat, but they are only eaten at the discretion of the customer.

You are not allowed to bring it to the restaurant. It is possible to bring in the guest room.

The public bath and open-air bath are exclusive for guests. Please note that day trips are not accepted.

The age limit for mixed-gender bathing is 6 years old.Children above elementary school age should use the male bathrooms for boys and the female bathrooms for girls.

There is no particular age limit.
Baby bath is available in the public bath, so please use it.

Microwaves are available in the Baby Friendly Room on the 3rd floor.

Reservation is not required. Please feel free to use it in time.
Please refer to the "Yatsugatake SoRa Deck & Astronomical Dome" on the FACILITIES page for the event hours and other details.

For luggage storage before arrival and after departure, please use the dial locker in the 1st floor lobby.

Kids Corner "Mori no 8" is a facility exclusively for guests. Please note that day trips are not accepted.

If you are using the all-weather activity facility "Mori no 8", be sure to check the terms of use and sign it, and you can use it first before check-in procedures. You don't need to register at the front desk.
It can be used from 14:00 on the day of check-in, so we recommend that you play first when check-in is crowded and proceed after the congestion is eased.
For details, please refer to the information about check-in.

We do not have a pool at our hotel.

It will be Kai-Oizumi Station on the JR Komi Line.

You can't stay with your pet. Please contact the following facilities.
◆Kobuchizawa IKIGAI Pet Center TEL: 0551-45-8814 (Reception hours: 9:00-17:30)

Transportation ICs such as Suica cannot be used on the Komi Line (between Kobuchizawa and Kai-Oizumi Station).
If you use a transportation IC card, please pay once at Kobuchizawa Station, purchase a paper ticket, and board the Komi Line.